Terms & Conditions

Important Update:

We are writing to you to inform you that as of 30th April 2024, the Nanlite.co.uk website will be closing down permanently. If you have purchased from the website in the past your Nanlite.co.uk account where you can view your orders will also be closing and any personal information stored to administer the account will also be permanently deleted.

If you would like to make a future purchase the last date to do so on Nanlite.co.uk will be 26th April 2024. There are great savings of up to 30% available, so now is the perfect time take a look and buy any additional items from the range.

Should you have any questions, concerns, or require assistance with your account or orders, please do not hesitate to reach out to our customer service team at info@macgroupeu.com who will be happy to help.

Thank you for being a loyal customer of Nanlite.co.uk.

 

Terms and Conditions of Sale

The terms and conditions of sale set out here apply to goods supplied to you (“You or “Your”) by MAC Group Europe Ltd (“MAC EU”), ordered from nanlite.co.uk (“the Website”).

By continuing with Your purchase, it is deemed that You have read, understood and agreed to these terms and conditions.

Orders and Pricing

MAC EU accepts payments by any of the debit, credit cards shown on the Website at time of purchase as well as Paypal. See Payment Security for more information.

All prices are shown in GBP and EUR. Orders for delivery to UK addresses include VAT at 20%. Orders for delivery to EU countries include VAT at the applicable rate in the delivery country. Orders for delivery to EFTA countries are exempt from VAT but import duties may apply to orders placed. Orders are subject to delivery charges unless otherwise stated, see the section Delivery for more details. Where applicable these charges will be added to Your invoice upon confirmation of Your billing and shipping addresses and payment details, and prior to completing the payment process.

Items ordered for delivery to The Republic of Ireland will be subject to ‘Delivered Duties Unpaid’ (DDU) also known as DAP (Duties At Place). The person receiving the order may have to pay import VAT and custom duties along with a handling fee in the country the item is delivered to.

The description and price of goods will be as shown on the Website at the time You place your order. Every effort will be made to ensure that prices shown on the Website are accurate at the time of purchase however all prices and descriptions on the Website are subject to change without prior notice.

If an error or discrepancy is discovered prior to despatch of the goods, MAC EU will inform You as soon as possible to offer the option of either reconfirming the order at the correct price or cancelling the order.

When You order online, confirmation will be sent to MAC EU by email. You will be asked to provide an email address to which an email receipt will be sent to confirm that MAC EU has received the order. If You are unable to provide an email address, or if the confirmation email was not received by You, confirmation can be provided by MAC EU by calling 01902 255500.

All goods are subject to availability. If on receipt of an order the goods are out of stock, MAC EU will contact You as soon as possible. You will be entitled to cancel the order and obtain a full refund to whichever payment method was originally made. Alternatively, MAC EU may be able to offer You a suitable alternative or advise of the estimated date that the goods will be available.

MAC EU is under no obligation to accept any order and reserves the right to cancel orders placed on the Website at any time and without prior notice.

Delivery

All delivery times quoted on the Website are estimates based on stock availability, normal processing and delivery times. Where a single order comprises multiple items, MAC EU will endeavour to deliver all the items together, however where it may be necessary to deliver items from the same order separately the original single delivery charge will still apply.

Goods ordered will be delivered to the address provided by You when the order was placed, unless arranged otherwise with MAC EU in writing prior to the goods being despatched.

Goods are usually delivered via a courier delivery service and require a signature to be provided upon delivery. If there is no one available at the delivery address to accept delivery of couriered goods, you will be notified of an alternative delivery date or location from where to collect the goods. MAC EU cannot accept responsibility for goods that are returned to the courier’s depot and remain uncollected.

Receipt of a signature for goods delivered to the address provided by You will constitute proof that the order has been delivered to, and received in satisfactory condition, by You.

Once an item is considered delivered as outlined above, responsibility for the item, risk of damage or loss will pass to You.

MAC EU is not liable for any loss or damage suffered by You through any unavoidable delay in delivery of goods. MAC EU is not liable for any damage which occurs to goods after a delivery has been made.

We are able to deliver goods to the following destinations stated in the table below which are subject to the delivery charges indicated, unless free shipping applies: